- 5-year all-inclusive warranty* (parts and accessories)
- 5-year free 2-way RMA shipping*
- 5-year worry-free standard advanced replacement*
- Dedicated training staff
- Technical support
Each day over ½ million classrooms use AVer solutions to inspire the next generation of engineers, doctors, artists and entrepreneurs. We are honored to be part of the future in the making. That's why offering America's best doc cam warranty isn't simply about having the best warranty in the industry. It's about making sure that we build products worthy enough to be the choice of educators and that our products stand up to years of constant use. It's why we have spent years making sure that we anticipated, tested and fixed any issue, no matter how big or small. America's best doc cam warranty is
our pledge to you to always maintain a high degree of quality and reliability.
* (Available on CP, F and M series. W30 offers 3 years. See warranty table below)
Advanced Replacement Program and
Free 2-way RMA shipping
AVer is committed to offering the best quality products and services to you. In the event of an AVer product malfunction, we offer a FREE Advanced Replacement Program* for the entire duration of our product's standard warranty. This provides you with a rapid resolution and minimizes any downtime.
AVer will even ship you a replacement system, before you ship back the defective unit. We will also take care of any associated shipping costs with our free 2-way RMA shipping assistance. Simply call our toll-free customer service line hotline at 1-877-528-7824 and we will help you with this process along with sending you a pre-paid shipping label for the return of our document camera. All you need is the product serial number and you are all set.
* (Available on CP, F and M series. W30 offers 3 years. See warranty table below)
Warranty and Return Policy
NOTE: The below policy relates to AVerVision Document Cameras, AVerKey Scan Converters and Wireless Pen only.
Parts and Labor Warranty
AVer Information offers a 5 year warranty on all current AVerVision CP series, AVerVision F series, AVerVision M series, AVerVision 300AF+, and SPB series Document Camera. Click here to view the full warranty program. During this period, AVer will repair or replace components of the product that are tested as defective from regular usage. The following products are also covered by the "Worry Free" Advanced Replacement Program: AVerVision F50, AVerVision F30, AVerVision W30, AVerVision CP135, AVerVision 300AF+, AVerVision M50 and AVerVision SPB350+ Click here to view the full Advanced Replacement Program. This Parts and Labor Warranty shall not apply to products deemed defective by unreasonable use, accident, negligence or modification done other than by AVer's authorized service technicians. This Parts and Labor Warranty shall not apply to refurbished products (See below for Refurbished Product Limited Warranty). AVer Information Inc. provides one year Parts and Labor Warranty for all AVerKey product from the date of purchase unless otherwise stated.
Warranty Table
| Product | “Worry Free” Advanced Replacement For Duration of Warranty |
2-way Free RMA Shipping |
5 Year Warranty |
3 Year Warranty | 2 Year Warranty |
1 Year Warranty |
| CP135 |  |
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| F30/F50 | |
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| M50 | |
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| SPB350+ | (1st year only) |
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| 300AF+ | (1st year only) |
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| W30 | |
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| U10 | |
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| AP20t teacher pen (excludes battery) | |
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| AP20t teacher pen battery warranty | |
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| AVerKey | |
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The term "Refurbished" is defined as a product or part that has been returned to its original manufacturer's specifications. AVer Refurbished Products have the following warranty period. Please click here to view the full refurbished warranty program.
- 2 Year Limited Warranty:
All F Series, all M Series, all CP Series, all SPC Series, all SPB Series, 300AF+ - 6 Month Limited Warranty:
All AVerKey and All Accessories - 1 Year Limited Warranty:
All AVerPen (Excluding battery. Battery warranty is 3 month limited)
Discontinued AVerVision, AVerPen and AVerKey products are covered under the 2-way Free RMA Shipping as long as the warranty period is still valid. Accessories carry a 1-year warranty for discontinued products.
support.ppdusa@AVer.com
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