1. Check all the cable connections among the display device, AVerVision PL50 and your PC.
2. Connect your PC to the AVerVision PL50 first before you power on your computer.
3. For notebook, repeatedly press FN+F5/F8 to toggles between display modes and display the computer image on the presentation screen. For different command, please refer to your laptop manual.
Make sure the USB flash drive switch is set to the left and check if the USB flash drive is properly inserted.
Due to some limitation, we recommend recording the audio directly from the MAC MIC IN port for better audio quality.
Please download this most updated Send command table: SendCommand_Table.pdf
Please download this most updated Get command table: GetCommand_Table.pdf
To turn off the AVer logo display, press and hold the Left and Menu button for 3 seconds. Repeat this step to re-enable the logo display.
This issue could be derived from Google Chrome's WebUSB API. Which is on by default for older versions of Chrome. Google has since updated the Chrome browser to disable this API for the newest release. With the older browser, this issue happens in the situation where the user didn’t close the chrome browser before plugging-in the camera. When Chrome is open, it will automatically try to find a driver for our doc cam online. Therefore, interrupting the default driver that is already loaded by our software. The issue results in camera sometimes connecting, sometimes not. Therefore upgrading your Chrome browser should technically resolve this issue. If still have issues, please make sure no other application is accessing the camera on your laptop. Applications such as Skype, Hangout, Adobe Connect, can lock up the camera when it’s executed in the background.
If you have a MacBook (Standard & Air), try the following steps:
If you still have issues, please contact AVer tech support for a more in depth look at what could be causing the problem.