Warranty and Return

America's Best Doc Cam Warranty

  • 5-year limited warranty*
  • 5-year free 2-way RMA shipping*
  • 5-year worry-free standard advanced replacement*
  • Dedicated training staff
  • Technical support

Each day over ½ million classrooms use AVer solutions to inspire the next generation of engineers, doctors, artists and entrepreneurs. We are honored to be part of the future in the making. That's why offering America's best doc cam warranty isn't simply about having the best warranty in the industry. It's about making sure that we build products worthy enough to be the choice of educators and that our products stand up to years of constant use. It's why we have spent years making sure that we anticipated, tested and fixed any issue, no matter how big or small. America's best doc cam warranty is our pledge to you to always maintain a high degree of quality and reliability.
* Available for Continental USA/Alaska/Hawaii only.
* Available for select models. Refer to warranty table below.

Advanced Replacement Program* and Free 2-way RMA shipping*

AVer is committed to offering the best quality products and services to you. In the event of an AVer product malfunction, we offer a FREE Advanced Replacement Program* for the entire duration of our product's standard warranty. This provides you with a rapid resolution and minimizes any downtime. AVer will even ship you a replacement system, before you ship back the defective unit. We will also take care of any associated shipping costs with our free 2-way RMA shipping assistance. Simply call our toll-free customer service line hotline at 1-877-528-7824 and we will help you with this process along with sending you a pre-paid shipping label for the return of our document camera. All you need is the product serial number and you are all set.
* Available for Continental USA/Alaska/Hawaii only.
* Available for select models. Refer to warranty table below

Warranty and Return Policy

NOTE: The below policy relates to AVerVision Document Cameras.

Parts and Labor Warranty
AVer Information offers a 5 year warranty on all current AVerVision F series, AVerVision M series, AVerVision 300AFHD and AVerVision PL series Document Camera. Click here to view the full warranty program. During this period, AVer will repair or replace components of the product that are tested as defective from regular usage. The following products are also covered by the "Worry Free" Advanced Replacement Program: AVerVision F70W, AVerVision F50HD, AVerVision F17HD, AVerVision 300AFHD, AVerVision M70 and AVerVision PL50 Click here to view the full Advanced Replacement Program. This Parts and Labor Warranty shall not apply to products deemed defective by unreasonable use, accident, negligence or modification done other than by AVer's authorized service technicians. This Parts and Labor Warranty shall not apply to refurbished products (See below for Refurbished Product Limited Warranty) and discontinued products (See below for Discontinued Products). AVer Information Inc. provides one year Parts and Labor Warranty for all Document Camera Accessories and AVerKey product from the date of purchase unless otherwise stated.
- Available for Continental USA/Alaska/Hawaii Only.

Document Cameras Warranty Table




Product
"Worry free" Advanced replacement for duration of warranty 2-way Free RMA Shipping for duration of warranty 5 Year Product Warranty 2 Year Product warranty 5 year Power adapter warranty 1 Year Power adapter warranty 1 year all other accessories (cables, remote controls, LED Light modules, etc)
F70W check check check
(1 yr for battery)
  check   check
F17HD check check check   check   check
F50HD check check check   check   check
PL50 check(1st yr only) check check   check   check
M70HD check check check   check   check
U50   check   check N/A N/A check
U70   check   check     check
300AFHD check check check   check   check
All other models Please contact AVer's support team for warranty information

 

Discontinued Document Cameras Warranty Table




Product
"Worry free" Advanced replacement for duration of warranty 2-way Free RMA Shipping for duration of warranty 5 Year Product Warranty 3 Year Product Warranty 2 Year Product warranty 5 year Power adapter warranty 1 Year Power adapter warranty 1 year all other accessories (cables, remote controls, LED Light modules, etc)
U10   check     check N/A N/A check
M50 check check check     check   check
F15 check check check     check   check
F30 check check check     check   check
F33 check check check     check   check
F50 check check check     check   check
355AF check(1st yr only) check check       check check
U15   check     check N/A N/A check
CP series check(1st yr only) check check       check check
SPB series check(1st yr only) check check       check check
VP-1   check   check     check check
SPC300   check check       check check
300AF   check check       check check
300AF+ check(1st yr only) check check       check check
AV300P   check check       check check
AV150   check   check     check check
AV130   check   check     check check
AP20T       check(excluding battery, battery
is 1 Yr)
       
AVerpen         check(excluding battery, battery
is 1 Yr)
     
All other models Please contact AVer's support team for warranty information

 

Refurbished Product Limited Warranty (Refurbished Product)

The term "Refurbished" is defined as a product or part that has been returned to its original manufacturer's specifications. AVer Refurbished Products have the following warranty period.
- Available for Continental USA/Alaska/Hawaii Only.
Please click here to view the full refurbished warranty program.

  • 2 Year Limited Warranty:
    All F Series, all M Series, all PL Series, 300AFHD
  • 1 Year Limited Warranty:
    AVerVision W series, U series, TabCam
  • 3 Month Limited Warranty:
    F70W rechargeable battery

Discontinued Products

Discontinued AVerVision Document Cameras, Power adapters, AVerPen and AVerKey products are covered under the 2-way Free RMA Shipping as long as the warranty period is still valid. Accessories carry a 1-year warranty for discontinued products.

AVer Information Inc. E-Store Purchase Return Guidelines

You may return merchandise purchased from www.averusa.com to AVer Information, Inc. by mail. You will receive a refund for your purchase only if it meets the criteria below. Note: All returns, whether the product is defective or not requires an RMA number. We do not offer merchandise exchanges.

All refurbished products have a non-returnable policy.

14-Day Return Period
Fourteen days from the date merchandise was received, full refunds are available (product value only, not including shipping costs) on all AVer products.

30-Day Return Period
Products may be returned up to 30 days from the date merchandise was received (product value only, not including shipping costs), however any merchandise received 15-30 days from the original date the merchandise was received, a 15% restocking fee will be applied.

Exceptions
- Items that are abused
- Any merchandise missing the original Universal Product Code (UPC) cannot be returned. If the item is damaged or defective, please see details below.

Restocking Fee
A 15% restocking fee will be charged on all returned products received 15 - 30 days after the merchandise was originally received.

Missing Item or Damaged Product Fee

A missing item or damaged product fee will be charged for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e. any product not in "like new" condition).

Damaged or Defective Items
If you receive a defective item from an AVer E-Store purchase, please follow the AVer RMA procedures described above and contact technical support at 1-877-528-7824.

Wireless Cameras Warranty

  • 5-year limited warranty*
  • 5-year free 2-way RMA shipping*
  • 5-year worry-free standard advanced replacement*
  • Dedicated training staff
  • Technical support

* Available for Continental USA/Alaska/Hawaii only.
* Available for select models. Refer to warranty table below.

Advanced Replacement Program* and Free 2-way RMA shipping*

AVer is committed to offering the best quality products and services to you. In the event of an AVer product malfunction, we offer a FREE Advanced Replacement Program* for the entire duration of our product's standard warranty. This provides you with a rapid resolution and minimizes any downtime.
* Available for Continental USA/Alaska/Hawaii only.

Warranty and Return Policy

NOTE: The below policy relates to AVer Wireless Cameras (F70W, TabCam and W30).

Parts and Labor Warranty
AVer Information offers a 5 year warranty on the F70W and a 3 year warranty on all current W series and TabCam series. Click here to view the full warranty program. During this period, AVer will repair or replace components of the product that are tested as defective from regular usage. The following products are also covered by the "Worry Free" Advanced Replacement Program: F70W, W30 and TabCam Click here to view the full Advanced Replacement Program. This Parts and Labor Warranty shall not apply to products deemed defective by unreasonable use, accident, negligence or modification done other than by AVer's authorized service technicians. This Parts and Labor Warranty shall not apply to refurbished products (See below for Refurbished Product Limited Warranty) and discontinued products (See below for Discontinued Products). AVer Information Inc. provides one year Parts and Labor Warranty for all Wireless Camera Accessories from the date of purchase unless otherwise stated.
- Available for Continental USA/Alaska/Hawaii Only.

Wireless Cameras Warranty Table





Product
“Worry Free”
Advanced Replacement For Duration of Warranty
2-way Free RMA Shipping for duration of warranty 3 Year Product & power adapter warranty 5 Year Product & power adapter warranty Rechargeable battery warranty 1 Year all other accessories (excluding consumables)
F70W check check   check 1 year check

Discontinued Wireless Cameras Warranty Table





Product
“Worry Free”
Advanced Replacement For Duration of Warranty
2-way Free RMA Shipping for duration of warranty 3 Year Product & power adapter warranty 5 Year Product & power adapter warranty Rechargeable battery warranty 1 Year all other accessories (excluding consumables)
TabCam check check check   1 year check
W30 check check check   1 year check

 

Refurbished Product Limited Warranty (Refurbished Product)

The term "Refurbished" is defined as a product or part that has been returned to its original manufacturer's specifications. AVer Refurbished Products have the following warranty period.
- Available for Continental USA/Alaska/Hawaii Only.
Please click here to view the full refurbished warranty program.

  • 2 Year Limited Warranty:
    F70W
  • 1 Year Limited Warranty:
    W30 and TabCam
  • 1 Year Limited Warranty:
    All Accessories
  • 3 Month Limited Warranty:
    F70W, W30 and TabCam rechargeable battery

Discontinued Products

Discontinued products are covered under the 2-way Free RMA Shipping as long as the warranty period is still valid. Accessories carry a 1-year warranty for discontinued products.

AVer Information Inc. E-Store Purchase Return Guidelines

You may return merchandise purchased from www.averusa.com to AVer Information, Inc. by mail. You will receive a refund for your purchase only if it meets the criteria below. Note: All returns, whether the product is defective or not requires an RMA number. We do not offer merchandise exchanges.

All refurbished products have a non-returnable policy.

14-Day Return Period
Fourteen days from the date merchandise was received, full refunds are available (product value only, not including shipping costs) on all AVer products.

30-Day Return Period
Products may be returned up to 30 days from the date merchandise was received (product value only, not including shipping costs), however any merchandise received 15-30 days from the original date the merchandise was received, a 15% restocking fee will be applied.

Exceptions
- Items that are abused
- Any merchandise missing the original Universal Product Code (UPC) cannot be returned. If the item is damaged or defective, please see details below.

Restocking Fee
A 15% restocking fee will be charged on all returned products received 15 - 30 days after the merchandise was originally received.

Missing Item or Damaged Product Fee

A missing item or damaged product fee will be charged for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e. any product not in "like new" condition).

Damaged or Defective Items
If you receive a defective item from an AVer E-Store purchase, please follow the AVer RMA procedures described above and contact technical support at 1-877-528-7824.

Charge Carts Warranty

  • 10-year limited warranty (Mechanical)
  • Multi-year limited warranty (Electronics)
  • Technical support

Warranty and Return Policy

NOTE: The below policy relates to AVer Charge and Sync Carts.

Parts and Labor Warranty
AVer Information offers a 10 year mechanical and multi-year electronics warranty on its charge and sync solutions. Click here to view the full warranty program. During this period, AVer will repair or replace components of the product that are tested as defective from manufactured defects. This Parts and Labor Warranty shall not apply to products deemed defective by unreasonable use, accident, negligence or modification done other than by AVer's authorized service technicians. This Parts and Labor Warranty shall not apply to refurbished products (See below for Refurbished Product Limited Warranty) and discontinued products (See below for Discontinued Products). AVer Information Inc. provides one year Parts and Labor Warranty for all Cart Accessories from the date of purchase unless otherwise stated.
- Available for Continental USA/Alaska/Hawaii Only.

Charge Carts Warranty Table



Product
10 Year Mechanical Warranty 5 Year Electrical Warranty  1 Year all other accessories (excluding consumables)
L12i check check check
C30u check check check
C30i check check check
C36i check check check
E36c check check check
S40i check check check

Discontinued Charge Carts Warranty Table



Product
10 Year Mechanical Warranty 5 Year Electrical Warranty  2 Year Electrical Warranty 1 Year all other accessories (excluding consumables)
S36i check check   check
TabSync check   check check
TabChargeCT check   check check
TabChargeCT2 check check   check
TabCharge check check   check

 

Refurbished Product Limited Warranty (Refurbished Product)

The term "Refurbished" is defined as a product or part that has been returned to its original manufacturer's specifications. AVer Refurbished Products have the following warranty period.
- Available for Continental USA/Alaska/Hawaii Only.
Please click here to view the full refurbished warranty program.

  • 3 Year Parts & Labor On Mechanical Limited Warranty*
  • 1 Year Parts & Labor On Electrical Limited Warranty
(*affected on products purchsed after 1/1/2016)

Discontinued Products

Discontinued AVer charge and sync solutions are covered as long as the warranty period is still valid. Accessories carry a 1-year warranty for discontinued products.

AVer Information Inc. E-Store Purchase Return Guidelines

You may return merchandise purchased from www.averusa.com to AVer Information, Inc. by mail. You will receive a refund for your purchase only if it meets the criteria below. Note: All returns, whether the product is defective or not requires an RMA number. We do not offer merchandise exchanges.

All refurbished products have a non-returnable policy.

14-Day Return Period
Fourteen days from the date merchandise was received, full refunds are available (product value only, not including shipping costs) on all AVer products.

30-Day Return Period
Products may be returned up to 30 days from the date merchandise was received (product value only, not including shipping costs), however any merchandise received 15-30 days from the original date the merchandise was received, a 15% restocking fee will be applied.

Exceptions
- Items that are abused
- Any merchandise missing the original Universal Product Code (UPC) cannot be returned. If the item is damaged or defective, please see details below.

Restocking Fee
A 15% restocking fee will be charged on all returned products received 15 - 30 days after the merchandise was originally received.

Missing Item or Damaged Product Fee

A missing item or damaged product fee will be charged for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e. any product not in "like new" condition).

Damaged or Defective Items
If you receive a defective item from an AVer E-Store purchase, please follow the AVer RMA procedures described above and contact technical support at 1-877-528-7824.

CC30 Camera Warranty

  • 3-year limited warranty
  • 3-year free 2-way RMA shipping
  • 1st year worry-free standard advanced replacement*
  • Dedicated training staff
  • Technical support

Each day over ½ million classrooms use AVer solutions to inspire the next generation of engineers, doctors, artists and entrepreneurs. We are honored to be part of the future in the making. That's why the CC30 camera has one of the best warranties in the industry. It's about making sure that we build products worthy enough to be the choice of our end users and that our products stand up to years of constant use. It's why we have spent years making sure that we anticipated, tested and fixed any issue, no matter how big or small.
* Available for Continental USA/Alaska/Hawaii only.

Advanced Replacement Program* and Free 2-way RMA shipping*

AVer is committed to offering the best quality products and services to you. In the event of an AVer product malfunction, we offer a FREE Advanced Replacement Program* for the 1st year of the standard warranty. This provides you with a rapid resolution and minimizes any downtime. AVer will even ship you a replacement system, before you ship back the defective unit. We will also take care of any associated shipping costs with our free 2-way RMA shipping assistance. Simply call our toll-free customer service line hotline at 1-877-528-7824 and we will help you with this process along with sending you a pre-paid shipping label for the return of our camera. All you need is the product serial number and you are all set.
* Available for Continental USA/Alaska/Hawaii only.

Warranty and Return Policy

NOTE: The below policy relates to CC30 Camera.

Parts and Labor Warranty
AVer Information offers a 3 year warranty on the CC30 Camera. Click here to view the full warranty program. During this period, AVer will repair or replace components of the product that are tested as defective from regular usage. The CC30 is also covered by the "Worry Free" Advanced Replacement Program *: Click here to view the full Advanced Replacement Program. This Parts and Labor Warranty shall not apply to products deemed defective by unreasonable use, accident, negligence or modification done other than by AVer's authorized service technicians. This Parts and Labor Warranty shall not apply to refurbished products (See below for Refurbished Product Limited Warranty) and discontinued products (See below for Discontinued Products). AVer Information Inc. provides one year Parts and Labor Warranty for all Camera Accessories from the date of purchase unless otherwise stated.
* Available for Continental USA/Alaska/Hawaii Only.

Camera Warranty Table




Product
"Worry free" Advanced replacement for duration of warranty 2-way Free RMA Shipping for duration of warranty 3 Year Product Warranty 1 year all other accessories (power adapter, cables, tripod stand, etc)
CC30 check (1st yr only) check check check

 

Refurbished Product Limited Warranty (Refurbished Product)

The term "Refurbished" is defined as a product or part that has been returned to its original manufacturer's specifications. AVer Refurbished Products have the following warranty period.
Please click here to view the full refurbished warranty program.

  • 1 Year Limited Warranty:
    CC30
  • 6 Month Limited Warranty:
    All Accessories

AVer Information Inc. E-Store Purchase Return Guidelines

You may return merchandise purchased from www.averusa.com to AVer Information, Inc. by mail. You will receive a refund for your purchase only if it meets the criteria below. Note: All returns, whether the product is defective or not requires an RMA number. We do not offer merchandise exchanges.

All refurbished products have a non-returnable policy.

14-Day Return Period
Fourteen days from the date merchandise was received, full refunds are available (product value only, not including shipping costs) on all AVer products.

30-Day Return Period
Products may be returned up to 30 days from the date merchandise was received (product value only, not including shipping costs), however any merchandise received 15-30 days from the original date the merchandise was received, a 15% restocking fee will be applied.

Exceptions
- Items that are abused
- Any merchandise missing the original Universal Product Code (UPC) cannot be returned. If the item is damaged or defective, please see details below.

Restocking Fee
A 15% restocking fee will be charged on all returned products received 15 - 30 days after the merchandise was originally received.

Missing Item or Damaged Product Fee

A missing item or damaged product fee will be charged for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e. any product not in "like new" condition).

Damaged or Defective Items
If you receive a defective item from an AVer E-Store purchase, please follow the AVer RMA procedures described above and contact technical support at 1-877-528-7824.

Contact us

Toll-free: 1(877)528-7824

Local: 1(408)263-3828

Fax: 1(408)263-8132

Fax(RMA): 1(408)263-3822

support.usa@aver.com