AVerKey300 Gold

AVerKey300 Gold

There is no picture on my TV.

  1. Check all the connectors again as shown in the user manual.
  2. Check your TV remote control on/off switch and channel setting.
  3. Verify the setting of the Composite Input or S-VHS Input of your TV set.
  4. If you are using a SCART connector, check the SCART input of your TV set.
  5. If you are using a notebook, you may have to switch to external VGA mode.(Refer to your notebook's manual.)
  6. As specified by IBM, some systems may require that the monitor is present and connected when the system is powered up.
  7. If you are using the AVerKey on the Macintosh, you must have aMacintosh monitor or Dummy Terminators connected.

When the signal runs through a VCR, there is no picture on the TV.

  1. 1. Check your TV/VCR input channel setting.
  2. If your TV and VCR are connected to an AV Amplifier, please check the input/output selection.

I have set up the AVerKey and checked all the connections as specified in the manual, but I can only get a picture on the VGA monitor, not on the TV screen.

  1. AVerKey is in the “On” mode once power is connected. You need to make sure the AVerKey is from Is plugged in and the power is properly connected.

The picture on my TV is distorted.

  1. 1. Each VIDEO display device is slightly different from another. Use the button controls of AVerKey to adjust the picture.
  2. Use the Sharpness picture attribute to reduce the distortion.

The picture on my TV is all messed up.

  1. Check your user manual to see what is the max resolution input supported for your Averkey, if your computer resolution is set higher than what the AverKey can handle, please lower it accordingly. Horizontal frequency needs to be less than 108.4KHz

Neither my Macintosh monitor nor TV shows an image.

  1. When you turn on the Macintosh computer, it will first auto-detect the type of monitor you have. During auto-detection, there won't be any display on your Macintosh monitor. To avoid this problem, connect your Macintosh computer, monitor and all the necessary cables to the AVerKey first before you power on your Macintosh computer.

For more AVerKey300 Gold Q&A please visit this page.

  • Go to VC support
    For video conferencing support,
    please click here.
Contact Support
Toll free:
1.877.528.7824
Live Chat From Customers

"What you can do with TabCam and the app leads right into the way testing is going to be for new Common Core Standards. I love the ability to annotate and edit, as it's so authentic for the kids to be able to put their own work up and see what corrections are needed, where they need to add, and to interact with it as a whole." — Kathy Schlief, Teacher, Campbell, CA

"It has been a wonderful experience working with AVer solutions. I presented our sales rep, Mike Hiller, with our situation and he was quick to respond with a solution. I found AVer's tech support to be very insightful and was always just a phone call away..." — J. Todd Chicchirichi, Technology Resource Faciliator, Head Technologist, Jefferson County Schools

"AVer provided us with a great turn-key solution to our VC needs. We wanted 'quality' and 'ease of use'. We received both with our AVer HVC 310 VC system. Customer support was above expectations. They answered questions directly, and provided all the follow up we needed. Great company!" — Chris Oar Owner, Outback Media

More Information