NOTE: The below policy relates to AVerVision Document Cameras and AVerKey Scan Converters and AVerPen only

Limited Warranty
AVerMedia Technologies, Inc. provides one year Parts and Labor Warranty for all AVerKey products and AVerVision document camera accessories from the date of purchase unless otherwise stated. All current AVerVision CP series, AVerVision 300AF+, AVerVision 355AF and SPB series Document Camera offer a 5 year warranty. Click here to view the full warranty program. During this period, AVerMedia will repair or replace components of the product that is tested as defective from consumer's regular usage. The following products are also covered by the AVERCPR program: AVerVision CP355, AVerVision 300AF+, AVerVision 355AF, AVerVision SPB350, and AVerVision SPB370. Click here to view the full AVERCPR program. This Limited Warranty shall not apply to the defective product that has caused by consumer's unreasonable use, accident, negligence or modification done other than by AVerMedia's authorized service technician. This Limited Warranty shall not apply to refurbished products (See below for Refurbished Product Limited Warranty).

- 5 Year Warranty: All CP Series, All SPB Series, 300AF+, 355AF
- 3 Year Warranty: AVerVision VP-1
- 2 Year Limited Warranty: AVerPen (Excluding battery. Battery warranty is 1 year limited)
- 1 Year Limited Warranty: All AVerKey and All Accessories

Refurbished Product Limited Warranty (Refurbished Product)
The term "Refurbished" is defined as a product or part that has been returned to its original manufacturer’s specifications. AVerMedia Refurbished Products have the following warranty period. Please click here to view the full refurbished warranty program.

- 2 Year Limited Warranty: All CP Series, All SPC Series, All SPB Series, 300AF+, 355AF
- 1 Year Limited Warranty: AVerVision VP-1
- 6 Month Limited Warranty: All AVerKey and All Accessories
- 1 Year Limited Warranty: AVerPen (Excluding battery. Battery warranty is 3 month limited)
For discontinued products, please contact AVerMedia for warranty period coverage.

Defective Item Return Guidelines
- Clearly mark the RMA number on the shipping box
- Provide a copy of your proof of purchase, such as your sales invoice or even sales order
- Include a written description of the reason for return for each returned product

AVerMedia E-Store Purchase Return Guidelines
You may return merchandise purchased from AVerMedia-USA.com to AVerMedia by mail. You will receive a refund for your purchase only if it meets the criteria below. Note: All returns, whether the product is defective or not requires an RMA number. We do not offer merchandise exchanges.

All refurbished products have a non-returnable policy.

14-Day Return Period
Fourteen days from the date merchandise was received, full refunds are available (product value only, not including shipping costs) on all AVerMedia products.

30-Day Return Period
Products may be returned up to 30 days from the date merchandise was received (product value only, not including shipping costs), however any merchandise received 15-30 days from the original date the merchandise was received, a 15% restocking fee will be applied.

Exceptions
- Items that are abused
- Any merchandise missing the original Universal Product Code (UPC) cannot be returned. If the item is damaged or defective, please see details below.

Restocking Fee
A 15% restocking fee will be charged on all returned products received 15 - 30 days after the merchandise was originally received.

Missing Item or Damaged Product Fee
A missing item or damaged product fee will be charged for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e. any product not in "like new" condition).

Damaged or Defective Items
If you receive a defective item from an AVerMedia E-Store purchase, please follow the AVerMedia RMA procedures described above and contact technical support at 1-877-528-7824.

Free 2-way RMA Shipping (Continental USA/Alaska/Hawaii Only)
All Presentation Products that qualify for RMA include free 2-way shipping. Once the RMA is processed, the user will receive an email with a pre-paid shipping label to use for the return of a defective product. Upon repair, AVerMedia cover the shipping cost to return the unit back to the user. 2-way shipping does not apply to products that are physically damaged or out of warranty.

AVerMedia will NOT pay for 2 way shipping if the product is

• Out of warranty
• Physical damage caused by user
• Product return by e-store
• Stock rotation by channel