AVerMedia's commitment to quality and customers' satisfaction are unsurpassed and so is our Customer and Technical Support Department. AVerMedia's trained staff has worked with a myriad of satisfied customers throughout the years. As our ultimate goal of providing unsurpassed service, AVerMedia provides an abundance of support information online, however if issues cannot be solved through these resources we have many contact methods to allow you to work with an AVerMedia representative directly. Live support is available Monday through Friday between 8:30am and 5:00pm Pacific Standard Time.

Live Chat

E-mail
support.ppdusa@avermedia.com

For step by step product training videos, please click here
www.averusa.com/presentation/videos.asp

Tech Support forum
This is a great venue to get quick fixes. This forum is monitored by our tech support as well.
Click HERE

Phone
Toll free: 877-528-7824 Press 1 for technical support
Local: 408-263-3828 Ext. 3308 or 408-457-3308

Technical Support Form
Detail your issues and begin the RMA process here.
Click HERE

How are we doing?
Please take our 8 question survey and let us know.
Click HERE

If you reside in the United States or Canada, your inquiry will be answered in the order of which it was received. For other locations, please click here to visit our Global website to find the office nearest you.

For RMA and Shipment, please see the following fax info and ship to the following location:

USA Warehouse
1001 Yosemite Drive,
Milpitas, CA 95035
Fax for the Warehouse: 1-408-240-6270
Fax for RMA: 1-408-240-6273