EVC910/900/310/300 Network Setup Guide

NOTE: Please pass this page to your Network Admin/IT Dept and refer to the users manual to set up Admin Password/System Name and Phonebook.

Bandwidth Requirements

Resolution Bandwidth per connection MCU Connections*
CIF (352x288) 64kbps~128kbps 576kbps~1.2mbps
4SIF (704x480) 256kbps~768kbps 2.4mbps~7mbps
720p @ 30 frames per second (1280x720) 1Mb 9mbps~18mbps
1080p @ 30 frames per second (1920x1080) 2Mb 18mbps~36mbps

* Bandwidth requirements reflects 9 sites connected at same speed

Bandwidth Recommendation

To change the Max Bandwidth settings on the EVC910/900 or EVC310/300. Go to Setting->General setting->Call setting. Increase or decrease Max Bandwidth according to what your ISP capability and what you can allocate for videoconferencing if you are sharing the internet connection.

EVC910/900   Recommend Recommend Recommend
  Default Settings Minimum
4SIF
Better
720p
Best
1080p
Default 512k 256k 1024k 2048k
Max Tx Bandwidth 1024k 2304k 9216k 18432k
Max Rx Bandwidth 1024k 2304k 9216k 18432k

AVer H.323/SIP Related Port Usage for Firewall Setup

Port Function Type
1719 Gatekeeper UDP (Bi-Directional)
1720 H.323 Call setup TCP (Bi-Directional)
30000-30699 Signaling and control for audio, call, video, and data/FECC TCP and UDP
80 HTTP Interface (Web Tool) TCP
5060 SIP port TCP and UDP
23 Telnet TCP

Enable H.323 ALG (if applicable)

Four Possible Setup Scenarios for Video Conferencing

  1. Public IP Configuration (Outside of Firewall)
      > Do you have a dedicated public IP address for the AVer EVC System?
  2. Private IP Configuration (Behind Firewall with Port Forwarding)
  3. Behind Firewall with H.323 ALG Setup
  4. Gatekeeper/Session Border Controller with H.460 Firewall Traversal

Scenario 1: Public IP Configuration (Outside of Firewall)

  1. From the remote press "Home" -> "Setting" -> "Network" -> "LAN Configuration".
  2. In the "IP Address Type" line, choose "Static IP".
  3. Manually input the "Public IP address", "Subnet Mask" and "Default Gateway".
  4. Select "Apply" and press
  5. Press "Home" on the remote to return to the home menu.
  6. Press the "Call" button on the remote and you are ready to make your first call.

Scenarios 2 & 3: Private IP Configuration (Behind Firewall with Port Forwarding)

  1. From the remote press "Home" -> "Setting" -> "Network" -> "LAN Configuration".
  2. In the "Obtain IP address" line, choose "Static IP".
  3. Manually input the assigned "Private IP address", "Subnet Mask" and "Default Gateway".
  4. Select "Apply" and press .
  5. Press "Back" on the remote to return to previous menu.
  6. Go to "Network" - > "Firewall" and press .
  7. Change the "NAT Configuration" to "Auto"
  8. Press the "Home" button on the remote to return to the home menu.
  9. Press the "Call" button on the remote and you are ready to make your first call

Scenario 4: Gatekeeper/Session Border Controller with H.460 Firewall Traversal

  1. From the remote press "Home" -> "Setting" -> "Network" -> "LAN Configuration".
  2. In the "Obtain IP address" line, choose "Static IP".
  3. Manually input the assigned "IP address", "Subnet Mask" and "Default Gateway".
  4. Select "Apply" and press .
  5. Press "Back" on the remote to return to previous menu.
  6. Go to "Network" - > "Gatekeeper" and press .
  7. Assign an extension to the unit
  8. Enter the IP address of your Gatekeeper in the "Gatekeeper IP address" field and place a check in the "Use Gatekeeper" box
  9. Place a check in the "Enable H.460 Firewall traversal" field.
  10. Highlight the "Register" option and press to register your EVC to the Gatekeeper.
  11. Press the "Home" button on the remote to return
  12. Press the "Call" button on the remote and you are ready to make your first call

Dialing Methods

IP Address Dialing

  1. Press the "Call" button on the remote to open the call options
  2. Enter the IP address in the "Call to" field
  3. Choose the "Call type" you want to use. If unsure, keep setting at "H.323"
  4. Select the "Call Quality/Bandwidth" you want to use. If unsure, keep setting at "Default"
  5. Press the Call button on the screen to initiate the video conference call

Dialing while registered to a Gatekeeper/Border Controller

  1. Press the "Call" button on the remote to open
  2. Enter the E.164 extension in the "Call to" field
  3. Choose the "Call type" you want to use. If unsure, keep setting at "H.323"
  4. Select the "Call Quality/Bandwidth" you want to use, If unsure, keep setting at "Default"
  5. Press the Call button on the remote to initiate the video conference call

Calling to a MCU/Bridge

  1. Press the "Call" button on the remote to open the call options
  2. Enter the IP address in the "Call to" field. For the MCU that allows direct dialing you can enter (example: 192.168.1.12##5678)
  3. Choose the "Call type" you want to use. If unsure, keep setting at "H.323"
  4. Select the "Call Quality/Bandwidth" you want to use, If unsure, keep setting at "Default"
  5. Press the Call button on the screen to initiate the video conference call

Adding another site into the EVC910/900 call

  1. While already in a call, Press the "Call" button on the remote to bring up a dial screen
  2. Enter IP for the second you want to connect and bandwidth
  3. Press the "Call" button again to initiate a call the second site
  4. Other sites can also initiate a call to the EVC910/900 to join in on a multi-site call
  5. Once you reach maximum bandwidth, additional party introduced to the call will trigger rebalancing the bandwidth usage among all parties to keep the total bandwidth under the maximum envelop.

Ending call(s) in multi-site call

  1. Press "Hang-up" button on the EVC remote. When in a multi-site call you will have the option to disconnect from one site or all sites at once

Troubleshooting

"DHCP service Failed" message displayed on screen

  • Verify "IP address type" is set to "DHCP" on the EVC
  • Make sure you are connected to a DCHP server
  • Verify the data jack/port is active

Video conference call is established but no video or voice

  • Verify the NAT configuration is set to "On/Auto" on the EVC system
  • Ensure the properly forwarding policies are created for the EVC system
  • Make sure AES function on the EVC is set to off

Unable to connect to other VC system

  • Check to see if you dialed the correct IP address
  • Ensure the device you are trying to call is powered on and ready to receive calls
  • Verify if there is a firewall blocking inbound traffic
  • Verify if the far site rejected the call

Resources

Connection Instructions
Public IP Information
Where to find firmware updates?

Technical Support
Email: support.usa@aver.com
Phone: (408) 457-3358

Contact us

Toll-free: 1(877)528-7824

Local: 1(408)263-3828

Fax: 1(408)263-8132

Fax(RMA): 1(408)263-3822

support.usa@aver.com