HVC310/HVC110 Network Setup Guide

NOTE: Please pass this page to your Network Admin/IT Dept and refer to the users manual to set up Admin Password/System Name and Phonebook.

Bandwidth Requirements

From the remote press "Home" -> "Setting" -> "System Settings" -> "Network"

Resolution Quality / Bandwidth MCU w/ 3 site*
4SIF (704x480) / 4CIF (704x576) 256kbps/384kbps 768kbps/1152kbps
720p @ 30 frames per second (1280x720) 1Mbps n/a

* only available on the H300 & HVC310

AVer H.323/SIP Related Port Usage for Firewall Setup

Port Function Type
1719 Gatekeeper UDP (Bi-Directional)
1720 H.323 Call setup TCP (Bi-Directional)
30000-30039 Signaling and control for audio, call, video, and data/FECC TCP and UDP
80 HTTP Interface (Web Tool)  
5060 SIP port TCP and UDP

Enable H.323 ALG (if applicable)

Four Possible Setup Scenarios for Video Conferencing

Please pick the scenario most suitable for your network environment:

  1. Public IP Configuration (Outside of Firewall)
      > Do you have a dedicated public IP address for the video conferencing system?
  2. Private IP Configuration (Behind Firewall with Port Forwarding)
  3. Behind Firewall with H.323 ALG Setup
  4. Existing H.460 Gatekeeper/SBC (Session Border Controller) in your network

Scenario 1: Public IP Configuration (Outside of Firewall)

  1. From the remote press "Home" -> "Setting" -> "System Settings" -> "LAN Configuration".
  2. In the "Obtain IP address" line, choose "Static IP".
  3. Manually input the "Public IP address", "Subnet Mask" and "Default Gateway".
  4. Select "Apply" and press
  5. Press "Home" on the remote to return to the home menu.
  6. Press the "Call" button on the remote and you are ready to make your first call.

Scenarios 2 & 3: Private IP Configuration (Behind Firewall with Port Forwarding)

  1. From the remote press "Home" -> "Setting" -> "System Settings" -> "LAN Configuration".
  2. In the "Obtain IP address" line, choose "Static IP".
  3. Manually input the assigned "Private IP address", "Subnet Mask" and "Default Gateway".
  4. Select "Apply" and press .
  5. Press "Back" on the remote to return to previous menu.
  6. Go to "Network" - > "Firewall" and press .
  7. Place a check in the NAT box and enter the Public IP in the "NAT Public (WAN) Address" field.
  8. Enable H.323 ALG in your Network firewall (if applicable)
  9. Press the "Home" button on the remote to return to the home menu.
  10. Press the "Call" button on the remote and you are ready to make your first call

Scenario 4: H.460 Gatekeeper with Firewall Traversal

  1. From the remote press "Home" -> "Setting" -> "System Settings" -> "LAN Configuration".
  2. In the "Obtain IP address" line, choose "Static IP".
  3. Manually input the assigned "IP address", "Subnet Mask" and "Default Gateway".
  4. Select "Apply" and press .
  5. Press "Back" on the remote to return to previous menu.
  6. Go to "Network" - > "Gatekeeper" and press .
  7. Assign an extension to the unit
  8. Enter the IP address of your Gatekeeper in the "Gatekeeper IP address" field and place a check in the "Use Gatekeeper" box
  9. Press "Back" on the remote to return to previous menu.
  10. Go to "Firewall" and press ; place a check in the "Enable H.460 firewall traversal" option
  11. Place a check in the NAT box and enter the Public IP in the "NAT Public (WAN) Address" field (optional)
  12. Press the "Home" button on the remote to return
  13. Press the "Call" button on the remote and you are ready to make your first call

Dialing Methods

IP Address Dialing

  1. Press the "Call" button on the remote to open the call options
  2. Input the IP address of the location you are planning to call
  3. Choose the call quality you want to connect with
  4. Press the Call button on the screen to initiate the video conference call

Setting up and Dialing from Phone Book

Setting up Phone Book

  1. Press the "Call" button on the remote to open the call options
  2. Input the IP address of the location you are planning to call
      a. Choose a group to associate the site with
      b. Give the site a name
      c. Input the IP address
      d. Select a call Quality setting
      e. Save your entry

Dialing from Phone Book

  1. Press the Phone Book option from the remote or on screen option
  2. High light the entry you wish to call do
  3. Press the "return" button on the remote to initial the call

Dialing while registered to a Gatekeeper/Border Controller

Extension (alias) dialing

  1. Register to GK/BC
  2. Press the "Call" button on the remote to open the dialing pad
  3. Input the extension of the Video conferencing system you want to connect with
  4. Choose the call quality you want to connect with
  5. Press the Call button on the remote to initiate the video conference call

IP Address dialing

  1. Register to GK/BC
  2. Press the "Call" button on the remote to open the dialing pad
  3. Input the IP address ".." and extension (ie: ip address..extension) of room you want to connect with
  4. Choose the call quality you want to connect with
  5. Press the Call button on the remote to initiate the video conference call

Calling to a MCU/Bridge

  1. Press the "Call" button on the remote to open the call options
  2. Input the IP address of the MCU, ".." and extension of the room number (example: 192.168.1.12..5678)
  3. Choose the call quality you want to connect with
  4. Press the Call button on the screen to initiate the video conference call

Dialing while registered to a Gatekeeper/Border Controller

  1. Press the "Call" button on the remote to open
  2. Enter the E.164 extension in the "Call to" field
  3. Choose the "Call type" you want to use. If unsure, keep setting at "H.323"
  4. Select the "Call Quality/Bandwidth" you want to use, If unsure, keep setting at "Default"
  5. Press the Call button on the remote to initiate the video conference call

Calling to a MCU/Bridge

  1. Press the "Call" button on the remote to open the call options
  2. Enter the IP address in the "Call to" field. For the MCU that allows direct dialing you can enter (example: 192.168.1.12##5678)
  3. Choose the "Call type" you want to use. If unsure, keep setting at "H.323"
  4. Select the "Call Quality/Bandwidth" you want to use, If unsure, keep setting at "Default"
  5. Press the Call button on the screen to initiate the video conference call

Web Tool/System Security

The Web Tool allows network administrators to access AVer HVC remotely. To access the AVer HVC Web Tool, Make sure the AVer HVC unit has a valid IP and is connected to your network. From any network computer, open a web browser and input the IP address of your AVer HVC unit* in the URL field.

 

Cam. Control – allows you to view the camera, and access the screen interface and remote control.

Phonebook – allows you to add, edit, delete, download and upload the phonebook entries.
Call History – allows you to add contact in the phonebook, download call history and call from the list.
Setting – allows you to update the system, download and restore the system, and get the test report.
Contact Us – links you to our global website.
* Default IP address: 192.168.0.1

Resources

Troubleshooting
Public IP Information
Where to find firmware updates?
Internet Speed

Technical Support
Email: support.usa@aver.com
Phone: (408) 457-3358

Contact us

Toll-free: 1(877)528-7824

Local: 1(408)263-3828

Fax: 1(408)263-8132

Fax(RMA): 1(408)263-3822

support.usa@aver.com