Warranty and Return Policy

Find out your product warranty status: Warranty Check

NOTE: The below policy relates to AVer brand new Video Conferencing products sold in North America (US and Canada) only

Limited Warranty

AVer Information Inc. offers a 3-year parts and labor warranty for the EVC, VC and CAM series, and a 2-year parts and labor warranty for the EMC, H series and VCBridge from the date of purchase unless otherwise stated. Click here to view the full warranty program. During this period, AVer will repair or replace components of the product that are tested as defective from regular usage. All AVer video conferencing systems qualify for one year of advanced replacement upon product registration (valid for one year from date of purchase). Click here to view the full advanced replacement program. This Limited Warranty shall not apply to products deemed defective by unreasonable use, accident, negligence or modification done other than by AVer's authorized service technicians.

All EVC, VC, CAM, and HVC series solutions: 3 Year Warranty with 1 Year of advanced replacement*


* Activated upon product registration; 1 year advanced replacement available for Continental USA/Alaska/Hawaii only

Defective Item Return Guidelines

- Clearly mark the RMA number on the shipping box (Contact support to obtain a RMA number)
- Provide a copy of your proof of purchase, such as your sales invoice or sales order
- Include a written description of the reason for return for each returned product

Free 2-way RMA Shipping (Continental USA/Alaska/Hawaii Only)

Products that qualify for RMA include free 2-way shipping. Once the RMA is processed, the user will receive an email with a pre-paid shipping label to use for the return of a defective product. Upon repair, AVer cover the shipping cost to return the unit back to the user. 2-way shipping does not apply to products that are physically damaged or out of warranty.

AVer will NOT pay for 2 way shipping if the product is:

  • Out of warranty
  • Physically damaged by user
  • Stock rotation by channel

AVer Information Inc. E-Store Purchase Return Guidelines

You may return merchandise purchased from www.averusa.com to AVer Information, Inc. by mail. You will receive a refund for your purchase only if it meets the criteria below. Note: All returns, whether the product is defective or not requires an RMA number. We do not offer merchandise exchanges.

All refurbished products have a non-returnable policy.

14-Day Return Period
Fourteen days from the date merchandise was received, full refunds are available (product value only, not including shipping costs) on all AVer products.

30-Day Return Period
Products may be returned up to 30 days from the date merchandise was received (product value only, not including shipping costs), however any merchandise received 15-30 days from the original date the merchandise was received, a 15% restocking fee will be applied.

Exceptions
- Items that are abused
- Any merchandise missing the original Universal Product Code (UPC) cannot be returned. If the item is damaged or defective, please see details below.

Restocking Fee
A 15% restocking fee will be charged on all returned products received 15 - 30 days after the merchandise was originally received.

Missing Item or Damaged Product Fee

A missing item or damaged product fee will be charged for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e. any product not in "like new" condition).

Damaged or Defective Items
If you receive a defective item from an AVer E-Store purchase, please follow the AVer RMA procedures described above and contact technical support at 1-877-528-7824.

Contact us

Toll-free: 1(877)528-7824

Local: 1(408)263-3828

Fax: 1(408)263-8132

Fax(RMA): 1(408)263-3822

support.usa@aver.com