U70 Document Camera Downloads
- A+ Suite v2.7.2178.179 - Windows
- A+ Suite v2.7.2178.179 - Windows Server Deployment (Sphere2 Only MSI)
- Release Note
- What's New
- A+Suite (Mac) V2.5.2161.162 + Wifi dongle driver v5.0.8 - Mac
- MAC Office Add-ins Uninstaller - Mac
- Release Note
- What's New
- A+ Suite Office Addin Uninstaller for 2011
- A+ Suite Office Addin Uninstaller for 2016
- Mac Office Add-ins Uninstaller SOP
- A+ Suite V2.5.2154.155 - Mac
U70 Document Camera FAQ
U70 Document Camera Troubleshooting
- Be sure your USB cable is properly connected and provide enough slack for the USB cable to allow the camera to move around. This is to prevent the USB cable from pulling.
- Make sure the USB cable is plugged in properly to the camera.
- The USB port on your MAC/PC may have malfunctioned. Connect another USB device to that port to rule out this possibility.
- Connect the U70 to the computer’s USB3.0 port (usually designed with a special superspeed symbol or blue in color), if that doesn’t work, connect to the computer’s USB2.0 port.
- The camera can disconnect/reconnect if you are using an external USB hubs with various other devices plugged in and sharing the same hub. This may cause the camera to have insufficient power to run consistently. Try plugging the U70 into the computer USB port directly instead of through a hub.
- Test your U70 with another computer and see if the problem still exists.
This issue could be derived from Google Chrome's WebUSB API. Which is on by default for older versions of Chrome. Google has since updated the Chrome browser to disable this API for the newest release. With the older browser, this issue happens in the situation where the user didn’t close the chrome browser before plugging-in the camera. When Chrome is open, it will automatically try to find a driver for our doc cam online. Therefore, interrupting the default driver that is already loaded by our software. The issue results in camera sometimes connecting, sometimes not. Therefore upgrading your Chrome browser should technically resolve this issue. If still have issues, please make sure no other application is accessing the camera on your laptop. Applications such as Skype, Hangout, Adobe Connect, can lock up the camera when it’s executed in the background.
If you have a MacBook (Standard & Air), try the following steps:
- Disconnect the USB cable from your MacBook.
- Restart the MacBook.
- Download/Install the latest A+ Suite Version from here
- Launch Sphere2 software.
- Connect USB cable from your AVer camera to the MacBook again.
If you still have issues, please contact AVer tech support for a more in depth look at what could be causing the problem.