award

Join the AVer team

We are honored to be recognized as a 2017 Top Workplace in the Bay Area

Who we are

AVer is an award-winning provider of visual collaboration solutions that improve productivity and enrich lives. From accelerating learning in the classroom to improving campus security and increasing competitive advantage for business, AVer solutions leverage the power of visual communications to help people connect with one another to achieve great things. Our product portfolio includes Interactive Flat Panels, Document Cameras, PTZ Cameras, HD Video Conferencing solutions, as well as Sync and Charge Carts. We strive to provide industry leading service and support that exceeds our customer's expectations. We are deeply committed to our community and the environment and employ stringent green processes in all we do.

What sets AVer apart from the rest? We'll let our employees tell you

“It's refreshing to work for company with strong ethical and community ties. The Leadership Team has proven that we can be successful (and profitable!) without compromising our core values.”

“I like the people. Everyone is respectful of each other. We have fun together, and work well together.”

“I like being able to face a challenge everyday and make a difference.”

“AVer has a warm and friendly culture.”

“Employees work hard and play hard, everyone is very focused and result oriented.”

“The people, the learning and the workplace environment are great. We have great products and I’m proud of them.”

“I like the teamwork mentality where everyone pitches in and provides feedback to come to the best solution.”

“I love working with products that truly make a difference and improve learning!”

The AVer culture

Integrity, Customer Service, Teamwork, Dedication, Discipline, Passion and Innovation are all values identified to be paramount to the on-going success of AVer. These seven core values play an essential role in identifying who we are, what we stand for and the characteristics we look for in our team members. We are committed to creating a culture of excellence through our company values.

Do you have what it takes to join the AVer team?

AVer is an industry leader and offers an innovative, dynamic and fast-paced working environment. There is a strong emphasis on teamwork and our employees are very passionate about our products and dedicated to providing excellent customer service. Our company and our employees are also dedicated to maintaining the highest level of integrity with our business practices and are focused on environmental sustainability and community outreach. Our corporate citizen program gives our employees numerous opportunities to make a positive impact on our communities. In addition to an exciting work atmosphere, AVer offers a comprehensive benefits package to our employees. If you are interested in joining the AVer team, please send your resume to jobs.usa@AVer.com

Job openings

Customer Service

Customer Service Representative

Job Description

AVer is seeking a person for our Customer Service Representative position with a positive “can do” attitude to assist in supporting the Regional Sales Managers through managing Reseller orders, customer follow up and general sales operation and administrative tasks. This role will report to our Procurement Manager and will serve as the primary liaison between Sales and Operations. Excellent communication skills, both written and verbal are needed for effective communication with the sales, operations and finance departments.

Duties and Responsibilities
  • Assist in supporting Regional Sales Managers through customer follow up, Reseller support and administrative tasks.
  • Facilitate the execution of all sales order fulfillment procedures in SAP.
  • Generate and prepare all supporting shipping documentation for orders.
  • Ensure and maintain special pricing is accurately entered in Salesforce CRM, interfacing with both Regional Sales Managers and Sales Management to certify that all documentation is current and accurate.
  • Serve as the primary liaison between Sales, Operations and Finance.
  • Work with all internal personnel, including Accounting, IT and Marketing, and outside contacts to satisfy clients and achieve company goals Coordinate internal actions/activities in support of the sales process and opportunity management.
  • Support all pre sales and post sales inquiries over the phone, via email, and through live chat in a timely, efficient, and professional manner.
  • Maintain intermediate-level knowledge on the features and business applications of the company's product lines.
  • Provide outstanding customer service and post sales satisfaction, facilitating long-term relationships for Reseller Partners and end users.
Skills/Qualifications
  • Problem solver, detail oriented, outstanding written and verbal communication, and strong presentation and time management skills.
  • Must be able to handle multiple projects simultaneously.
  • Working knowledge of Microsoft Office, Excel, Google Docs, business information services, SAP, and CRM applications such as Salesforce.
  • Flexible with the ability to adapt to change in a highly dynamic work environment.
  • Self-motivated, quick learner and an enthusiastic team player with the ability to work effectively and cooperatively on a team.
  • Ability to carefully listen to the customers, capture key details, analyze, and recommend solutions.
  • Education Requirements: BA/BS degree or equivalent preferred.
  • Minimum Required Experience: 2 years of experience in a sales support and/or customer service role preferred.

Please send your resume with contact information as an attachment to jobs.usa@aver.com

Technical Support

Technical Support Specialist

Job Description

The Technical Support Specialist is responsible for building and managing the people, processes, infrastructure and environment necessary to support a world class customer focused technical support and customer service organization. This position and associated team is responsible for managing customer facing technical programs including; beta testing, technical bulletins, and internal escalations. This is a hands-on leadership position that reports to our Sr. Operations Manager.

Duties and Responsibilities
  • Manage and structure daily operations of first level Support for AVer’s North & South America business.
  • Answer phone calls, emails as well as manage the technical support platform on a daily basis.
  • Establish, maintain, measure, and continuously improve the process, infrastructure and environment to ensure efficient handling of normal and exceptional product incidents.
  • Collaborate with sales, marketing and PMs to continuously enhance the total customer experience of all AVer customers.
  • Work closely with cross functional teams to manage incident flow throughout the lifecycle, as ownership changes between support, development, sustaining and quality assurance, and assist in rolling-out fixes when they become available.
  • Ensure that critical accounts are handled expeditiously and appropriately to solve the technical issue and to maintain or achieve customer satisfaction.
  • Represent the customer post sales experience to all internal cross functional groups.
  • Lead, mentor, attract, retain and manage junior Support Staffs to enable them to successfully accomplish their responsibilities.
Skills/Qualifications
  • 2+ years experience working for a networking, Pro-AV or video communications company.
  • Thorough understanding of customer support operations, processes, and incident handling.
  • AS in Computer Engineering (or equivalent Enterprise IT experience)
  • Excellent written and verbal communication skills in English.
  • Excellent customer relationship skills.
  • Results-focused, team-oriented individual with a strong work ethic.
Nice to have Skills and Experience
  • A/V technologies lingo and know-how (Anything video and audio related, etc).
  • USB camera, Streaming camera or any IP PTZ enabled camera systems.
  • Experts in Windows PC, Chromebook, MacBook systems as well as the associated Android, iPad tablets.
  • Networking (IP, WAN) and security expertise.
  • Knowledge of IP Networking, including routing protocols and videoconferencing applications.
  • Knowledge of more than one operating systems: Windows, Mac, Linux.

Please send your resume with contact information as an attachment to jobs.usa@aver.com

Operations

Operations Assistant

Job Description

AVer Information Inc. is seeking an intelligent and responsible individual for our Operations Assistant position. This position will report to our Sr. Operations Manager and work with our Operations Team. This role with require a high attention to detail as well as excellent written and verbal communication skills essential for effective communication skills essential for success in this position.

Job Duties
  • Maintain logs and spreadsheets of the Operations team’s activity.
  • Consolidate data and generate reports as needed.
  • Update internal operation procedures documents as needed.
  • Assist sales order entries as needed.
  • Assist the Inside Sales Manager and Warehouse Manager to coordinate changes and prioritize daily sales orders.
  • Other responsibilities and projects as assigned.
  • Administration Assistant to the President as needed.
Skills Requirements
  • BS/BA Degree preferred.
  • Experience in administrative and assistant roles preferred.
  • Detailed oriented with great organizational skills and the ability to multitask.
  • Cooperative Team Player with a positive “can do” attitude.
  • Knowledgeable in Word, Excel, and SAP.
  • Excellent written and verbal communication skills.
  • Self-motivated, a quick learner, enthusiastic and professional.

Please send your resume with contact information as an attachment to jobs.usa@aver.com

Please send your resume, contact information and requirements as an attachment to jobs.usa@AVer.com. AVer Information Inc. is an equal opportunity employer.

AVer is an award-winning provider of visual collaboration and education technology solutions that improve productivity and enrich lives. From accelerating learning in the classroom to increasing competitive advantage for businesses, AVer solutions leverage the power of technology to help people connect with one another to achieve great things. Our product portfolio includes Interactive Flat Panels, USB Video Conferencing Camera Systems, Document Cameras as well as Sync and Charge Solutions for Mobile Devices. We strive to provide industry leading service and support that exceeds our customer's expectations. We are also deeply committed to our community, the environment and employ stringent green processes in all we do. Learn more at averusa.com and follow us @averinformation.

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