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Join the AVer team

We are honored to be recognized as a 2017 Top Workplace in the Bay Area

Who we are

AVer is an award-winning provider of visual collaboration solutions that improve productivity and enrich lives. From accelerating learning in the classroom to improving campus security and increasing competitive advantage for business, AVer solutions leverage the power of visual communications to help people connect with one another to achieve great things. Our product portfolio includes Interactive Flat Panels, Document Cameras, PTZ Cameras, HD Video Conferencing solutions, as well as Sync and Charge Carts. We strive to provide industry leading service and support that exceeds our customer's expectations. We are deeply committed to our community and the environment and employ stringent green processes in all we do.

What sets AVer apart from the rest? We'll let our employees tell you

“It's refreshing to work for company with strong ethical and community ties. The Leadership Team has proven that we can be successful (and profitable!) without compromising our core values.”
“I like the people. Everyone is respectful of each other. We have fun together, and work well together.”
“I like being able to face a challenge everyday and make a difference.”
“AVer has a warm and friendly culture.”
“Employees work hard and play hard, everyone is very focused and result oriented.”
“The people, the learning and the workplace environment are great. We have great products and I’m proud of them.”
“I like the teamwork mentality where everyone pitches in and provides feedback to come to the best solution.”
“I love working with products that truly make a difference and improve learning!”

The AVer culture

Integrity, Customer Service, Teamwork, Dedication, Discipline, Passion and Innovation are all values identified to be paramount to the on-going success of AVer. These seven core values play an essential role in identifying who we are, what we stand for and the characteristics we look for in our team members. We are committed to creating a culture of excellence through our company values.

Do you have what it takes to join the AVer team?

AVer is an industry leader and offers an innovative, dynamic and fast-paced working environment. There is a strong emphasis on teamwork and our employees are very passionate about our products and dedicated to providing excellent customer service. Our company and our employees are also dedicated to maintaining the highest level of integrity with our business practices and are focused on environmental sustainability and community outreach. Our corporate citizen program gives our employees numerous opportunities to make a positive impact on our communities. In addition to an exciting work atmosphere, AVer offers a comprehensive benefits package to our employees. If you are interested in joining the AVer team, please send your resume to jobs.usa@AVer.com

Job openings

Business Development

Product Manager, K-12

Job Description

AVer is seeking a passionate Product Manager with in-depth knowledge in Camera / Audio Technologies and a successful track record of product management experience in K12 industry.

As the Product Manager, you will be working closely with Sales and Marketing team to identify business opportunity, study competitive landscape and customers’ pain points, and propose winning product strategy as well as successful financial business model; you will also be partnering with R&D team for new product idea and product development management.

Duties and Responsibilities
  • Collaborate with Sales and Marketing team to study competitive landscape and propose winning strategy
  • Work closely with Channel Partners and End User Customers to understand pain points and propose innovative solutions for the applications
  • Partner with R&D team in Asia for new product idea and development
  • Collaborate with Logistic team for product life cycle and inventory management
  • Propose winning product strategy and successful financial business model to F&A and upper management
  • Train Customer Service, Tech Support, Sales and Marketing team in product and industrial knowledges
Skills/Qualifications
  • 10+ years’ Experience in Audio Visual Hardware Product Management Role
  • 5+ years’ Experience in K12 Market
  • Bachelor’s degree required
  • Familiar with K12 Reseller Channel
  • Familiar with K12 Market and School Districts
  • Strong collaboration and presentation skills
  • Organized, Self Motivated
  • Flexible, Team Player
  • Ability to travel 40%+ to visit partners, schools and tradeshows

Please apply at our online career portal here.

Sales & Marketing

Regional Sales Manager, K-12

Job Description

The Regional Sales Manager will report to the Vice President of Sales. This role will be an integral part of AVer’s National Sales Team. The Regional Sales Manager will be responsible for developing and executing an aggressive net new customer acquisition campaign in the K-12 market, as well as retaining our current base of K-12 customers across a defined region of the US.

This person will need to demonstrate the ability to align new product and service offerings to the K-12 market. He/she will also be responsible for expanding relationships with customers and our Reseller/VAR network. This position requires the effective and successful management of an assigned territory and ability to develop, build, and maintain successful partnerships and relationships, and exceed revenue goals, all while delivering exceptional customer service to our Channel Partners and customers.

Duties and Responsibilities
  • Responsible for meeting and exceeding sales goals in the sales territory
  • Respond to all sales correspondence, phone calls, and email inquiries regarding pricing, RFQ’s, and provide Reseller show or event support in a timely manner
  • Lead virtual 1-on-1 meetings, Lunch & Learns, and other virtual activities to garner partner and end user mindshare
  • Call on and sell AVer solutions and products to end user customers (In-Person, Virtual, and over the Phone)
  • Manage existing Authorized Resellers in assigned territory and recruit and train new Reseller Partners as needed in assigned territory
  • Assist with tracking and qualifying leads via phone, emails, and trade shows
  • Attend Trade Shows and give On-Site Presentations/Demonstrations
  • Develop new K-12 customers in assigned territory
  • Manage and maintain existing accounts and grow new customer base
  • Responsible for weekly and monthly reports, as well as forecasting
  • Plan and conduct product trainings to Reseller Partners and make joint sales calls with Reseller Partners
  • Conduct product presentations and product demonstrations to end user customers
Skills/Qualifications
  • Strong knowledge and established relationships with K-12 End Users and Channel Partners
  • 4+ year proven track record in K-12/SLED sales is required
  • Channel Management knowledge is a plus
  • Excellent customer satisfaction skills
  • Experience in business development, negotiation, and closing business is a plus
  • Computer proficient in Microsoft Word, Excel and PowerPoint
  • Excellent presentation, verbal and written communication skills
  • Detail oriented with strong follow-up and follow-through
  • Great organizational skills and ability to multi-task
  • Must be self-motivated, quick learner, enthusiastic, professional, and have a positive attitude
  • Knowledge of selling to K-12, Higher Education, SMB, Reseller Channels is a plus
  • Ability to travel 60% + of the time
  • Bachelor’s Degree or equivalent

Please apply at our online career portal here.

Customer Service

Technical Support Specialist

Job Description

AVer is seeking a Technical Support Specialist that will be responsible for building and managing the people, process, infrastructure, and environment necessary to support a world class customer focused technical support and customer service organization. This position and associated team are responsible for managing customer facing technical programs including day-to-day customer service issues, phone support, service desk support, generate technical bulletins, and internal escalations. This is a hands-on leadership position that reports to our Technical Support Manager.

Duties and Responsibilities
  • Manage and structure daily operations of first level support for AVer’s North & South America business.
  • Answer phone calls, emails, manage the technical support platform on a daily basis, and manage RMA/DOA cases.
  • Establish, maintain, measure, and continuously improve the process, infrastructure, and environment to ensure efficient handling of normal and exceptional product incidents.
  • Collaborate with sales, marketing, and PMs to continuously enhance the total customer experience of all AVer customers.
  • Work closely with cross functional teams to manage incident flow throughout the lifecycle as ownership changes between support, development, sustaining, and quality assurance; and assist in rolling-out fixes when they become available.
  • Ensure that critical accounts are handled expeditiously and appropriately to solve technical issue’s and to maintain or achieve customer satisfaction.
  • Represent the customer post sales experience to all internal cross functional groups.
  • Lead, mentor, attract, retain, and manage junior support staff to enable them to successfully accomplish their responsibilities.
Skills/Qualifications
  • 4+ years’ experience working for a networking, ProAV or video communications company
  • Experience with the ProAV field. Specifically experience with video systems, broadcasts, and streaming is a plus
  • Thorough understanding of customer support operations, processes, and incident handling.
  • AS in Computer Engineering (or equivalent Enterprise IT experience)
  • Excellent written and verbal communication skills in English
  • Excellent customer relationship skills
  • Results-focused, team-oriented individual with a strong work ethic
  • 3+ years’ experience working within a Call Center environment
  • With customer satisfaction at the forefront of all actions, the tech support responds to the needs of the caller in a respectful, timely and concise manner, asks probing questions to identify concerns, being polite, well-spoken, calm, patient and presentable at all times.
Preferred Qualifications
  • A/V technologies lingo (Anything video and audio related, etc.)
  • Knowledge of USB camera’s, streaming cameras, or any IP PTZ enabled camera systems.
  • Experts in Windows PC, Chromebook, MacBook systems as well as the associated Android, iPad tablets.
  • Networking (IP, WAN) and security expertise.
  • Knowledge of IP Networking including routing protocols and videoconferencing applications.
  • Knowledge of more than one operating systems: Windows, Mac, Linux

Please apply at our online career portal here.

Project Management

Project Manager

Job Description

AVer is seeking a passionate Project Manager for our SIU and OEM business unit with a successful track record of bringing products to the market and has experience to lead and launch AVer’s products and solutions.

As the Project Manager, you will be involved in many aspects of the product development cycle, including developing go-to-market product launch plans, training internal and external stakeholders, creating product messaging for marketing and sales, contribute thought leadership content for the marketing team, liaising with end-users to understand customer needs, preparing ongoing competitive analysis in different product categories and identifying product needs with HQ product management.

Duties and Responsibilities
  • Facilitate in sales and technical responsibility for growing new OEM accounts in the Americas; helping to meet or exceed design wins, quarterly, and annual sales and revenue targets.
  • Use CRM to track, projects and accounts development.
  • Ability to work with multiple management levels in targeted OEMs to drive AVer Integration design wins.
  • Provide a high level of customer care including fast response to customer inquiries and communication of delivery dates.
  • Manage the internal sales order processing function.
  • Partner with Technical Solutions team and sales to scope new opportunities.
  • Work with sales to develops go-to-market strategy to increase sales across the market for OEM / ODM solutions in the Americas.
  • Travel to Trade Shows and Manufacturers to meet with in-person to help cultivate new OEM business.
  • Develop strategic relationships with key customers.
  • Update SKU, part numbers, and channel/reseller price and parts lists.
Skills/Qualifications
  • Proven track record of successful technical product management activities in camera OEM accounts.
  • Ability to creatively think and design new solutions and services for meeting and exceeding customer requirements.
  • As a member of the OEM / ODM team, the ODM Project Manager creates and designs new collaboration solutions to support customer use case and potential sales
  • Work with account executives, product managers and customer service to support sales and resolve technical issues.
  • Ability to speak Mandarin would be beneficial but not required.
  • Knowledge of video and audio-conferencing core technologies and specifications including certification requirements for Teams, Google Meet, and Zoom.
  • Understanding of OS requirements for conferencing including Apple OS, Google Android, and Microsoft Windows.
  • Understanding of various compliance standards for power, ADA, trade act, and environmental/energy standards.
  • Ability to help create Market and Product requirements documentation for new OEM/ODM products.
  • Understanding of SOC’s that can use collaboration technologies like the Qualcomm.
  • Understanding USB, NDI, Dante, HDMI, and Ethernet cabling and standards for the transmission of video and audio.
  • Ability to understand the complexity requirements and development resources required versus time to market for new products and revenue creation.
  • Knowledge to support API’s for integration into web collaboration eco-systems using JSON and custom API’s.
  • Ability to take highly technical requirements and convert to use cases and language that a business person can understand.

Please apply at our online career portal here.

Human Resources

HR Generalist

Job Description

The Human Resource Generalist will help manage the daily functions of the Human Resource(HR) department including but not limited to recruiting/onboarding, administering benefits, leave, and enforcing company policies and practices.

About Aver Information Founded in 2008, AVer is an award-winning provider of technology and video collaboration camera solutions that improve productivity and enrich learning. AVer’s solutions leverage the power of technology to help people connect with one another to achieve great things. We strive to provide industry leading service and support that exceeds our customer's expectations. We are also deeply committed to our community, the environment and employ stringent green processes in all we do. To learn more about AVer visit our website at averusa.com.

Duties and Responsibilities
  • Recruits, interviews, and facilitates the hiring of qualified job applicants for open positions; collaborates with departmental managers to understand skills and competencies required for openings.
  • Implements new hire onboarding and employee recognition programs.
  • Performs routine tasks required to administer and execute human resource programs including but not limited to vendor management, reconciliation, benefits, leave, disciplinary matters, disputes and investigations; performance/ talent management, recognition, and morale.
  • Handles employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff.
  • Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.
  • Reviews, tracks, and documents compliance with mandatory and non-mandatory training, continuing education.
  • Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
  • Performs other duties as assigned.
Skills/Qualifications
  • Bachelors degree in Human Resources, Business Administration, or related field required.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal, negotiation, and conflict resolution skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Ability to prioritize tasks and to delegate them when appropriate.
  • Ability to act with integrity, professionalism, and confidentiality.
  • Thorough knowledge of employment-related laws and regulations.
  • Proficient with Microsoft Office Suite or related software.
  • Proficiency with or the ability to quickly learn the organizations HRIS and talent management systems.

Please apply at our online career portal here.

Founded in 2008, AVer is an award-winning provider of technology and video collaboration camera solutions that improve productivity, enrich learning and achieve great things. We strive to provide industry leading service and support that exceeds our customer's expectations. We are also deeply committed to our community, the environment and employ stringent green processes in all we do.

AVer Information is an equal opportunity employer and we provide employment opportunities to all employees and applicants. AVer does not tolerate discrimination or harassment based on gender, race, color, religion, age, mental or physical disability, medical condition, genetic information, sex, sexual orientation, gender identity and expression (LGBTQIA), national origin, marital or domestic partner status, veteran status, or any other characteristic protected under federal or state laws or local ordinances or regulations.

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