Join the AVer team

We are seeking a dynamic and experienced Distribution/Channel Manager to join our sales team at AVer Information. Reporting to the Vice President, this role is an integral part of AVer’s Sales Team and requires a proven track record in managing distribution channels, working with reseller partners, building strong relationships, and driving revenue growth. The Distribution/Channel Manager will be responsible for developing, implementing, and managing effective distribution and reseller strategies to maximize sales and market share. Key responsibilities include nurturing existing relationships, identifying and recruiting new channel partners, and collaborating cross-functionally to ensure the smooth flow of products and services through various distribution channels. This role also involves analyzing market trends, competitor activities, and customer needs to make strategic business growth recommendations, as well as coordinating and supporting channel marketing initiatives such as partner events, creating channel content, and leading QBRs.

Job Type: Full time
Location: Remote

Channel Development:

• Identify key partners and distributions, strategically propose and implement a winning go-to-market strategy and promotion programs with our key partners.
• Work with existing distribution partners to streamline our channel process and expand market reach.
• Develop strategic and strong relationships with top channel partners and distributors with cadence meeting, visit and QBR, followed with reports.
• Evaluate and onboard new channel partners, ensuring alignment with company objectives and values.

Sales and Revenue Growth:

• Set sales targets for each top channel partner and work collaboratively to achieve or exceed these targets.
• Implement sales and marketing programs to drive product adoption, generate leads and funnel, and increase revenue.
• Monitor sales performance, analyze data, and generate reports to track progress and identify areas for improvement.
• Ensure distributors have appropriate inventory levels for smooth order flow.

Channel Support:

• Provide training, marketing materials, and support to channel partners to enhance their product knowledge and sales capabilities.
• Resolve channel partner issues and conflicts in a timely and effective manner.
• Collaborate with internal teams, such as marketing, sales, finance, and logistics, to ensure seamless communication and support for channel partners.

Market Analysis:

• Stay updated on market trends, competitor activities, and customer preferences.
• Conduct market research and analyze data to identify new opportunities and threats in the market.
• Make data-driven recommendations to senior management for strategic decision-making.

Compliance and Quality Assurance:

• Ensure that all channel partners adhere to company policies, standards, and contractual agreements.
• Monitor product/service quality and customer satisfaction within distribution channels.
• Implement corrective actions when necessary to maintain high-quality standards.
• Work with VP of Sales, operations and finance to negotiate new or expand existing contracts.

• Bachelor’s degree in Business, Marketing, or related field
• 10 years of experience in distribution channel management within the AV industry
• Proven track record of successfully managing distribution and channel partners and achieving sales targets
• Strong analytical skills with the ability to interpret sales performance data
• Excellent communication, negotiation, and interpersonal skills
• Ability to work collaboratively in cross-functional teams
• Proficient in Microsoft Office Suite and CRM software
• Results-oriented mindset with a focus on customer satisfaction and business growth
• Strategic thinker with the ability to develop and execute effective sales plans
• Experience in business development, negotiation, and closing business
• Proficient in using CRM software and other sales tools
• Great organizational skills, ability to multi-task, to work independently, and as part of a team
• Must be self-motivated, quick learner, enthusiastic, professional and have a positive attitude
• Ability to travel 60% of the time

AVer Information Inc. is seeking a hardworking and responsible individual for our RMA and Warehouse position. This individual will be responsible for assisting the RMA department and perform the duties of some minor repairs as well as other job-related activities within our Operations Department. High attention to detail as well as excellent communication skills both written and verbal is essential for effective communication and success in this position.

Job Type: Full time
Location: In Office

• Conduct testing, minor repairs, and refurbishment of various products, including document cameras, charging carts, SIU, and ProAV cameras.
• Assist with the return process for evaluation/demo units and manage credit processes.
• Diagnose, troubleshoot, and resolve customer issues, ensuring timely repair or replacement of devices.
• Perform firmware updates and product burn-in procedures as needed.
• Accurately record and maintain RMA parts inventory.
• Organize and manage storage space by moving boxes and parts to accommodate new inventory.
• Conduct weekly inventory checks of buffer units and RMA parts.
• Process requests, prepare, pack, and ship RMA parts for end users.
• Maintain and update RMA device serial number records in SAP.
• Train and assist with coordinating the shipping and receiving of returned products with HQ.
• Support payment processing for freight bills, chargebacks, and write-offs.
• Collaborate with Tech Support, Shipping, and Finance Departments to streamline return processes.
• Assist in preparing and sending monthly RMA reports.
• Provide support to the Shipping Department with loading, unloading, and order fulfillment as needed.
• Support shipping with all K-12 needs, followed by assisting other business units as necessary.
• Utilize UPS/FedEx systems and freight carrier websites to create and manage outgoing shipments efficiently.
• Serial number scanning for all outgoing orders.
• Perform additional tasks as needed.

• Minimum of 1 years’ experience in a customer support / RMA repair role
• Minimum of a high school diploma or equivalent is required
• Detailed oriented with good organizational skills and the ability to multitask
• Cooperative team player with a positive attitude
• Knowledgeable in Word, Excel, Windows 7/10, Mac OS, and Knowledge using SAP is a plus
• Excellent written and verbal communication skills
• Self-motivated, a quick learner, enthusiastic and professional