Join the AVer team

AVer is seeking a passionate Product Manager with in-depth knowledge in Camera / Audio Technologies and a successful track record of product management experience in K12 industry.

As the Product Manager, you will be working closely with Sales and Marketing team to identify business opportunity, study competitive landscape and customers’ pain points, and propose winning product strategy as well as successful financial business model; you will also be partnering with R&D team for new product idea and product development management.

• Collaborate with Sales and Marketing team to study competitive landscape and propose winning strategy
• Work closely with Channel Partners and End User Customers to understand pain points and propose innovative solutions for the applications
• Partner with R&D team in Asia for new product idea and development
• Collaborate with Logistic team for product life cycle and inventory management
• Propose winning product strategy and successful financial business model to F&A and upper management
• Train Customer Service, Tech Support, Sales and Marketing team in product and industrial knowledges

• 10+ years’ Experience in Audio Visual Hardware Product Management Role
• 5+ years’ Experience in K12 Market
• Bachelor’s degree required
• Familiar with K12 Reseller Channel
• Familiar with K12 Market and School Districts
• Strong collaboration and presentation skills
• Organized, Self Motivated
• Flexible, Team Player
• Ability to travel 40%+ to visit partners, schools and tradeshows

We are looking for a talented and passionate New Business Development Specialist to build, nurture and help maintain successful relationships with customers in the Healthcare industry (Telehealth, Telemedicine, Telesitter, Remote Patient Monitoring, etc.) In this role you will promote, evangelize and create opportunities for our Pro AV Business Unit with key decision makers in the Healthcare industry. As a New Business Development Specialist, you will need to be an excellent communicator with the ability to identify and qualify customer needs and requirements for patient rooms, patient monitoring, nurse stations, health care provider lectures, video conferencing and more as well as provide education around AVer’s Pro AV products and solutions specific to the Healthcare industry.

• Develop and execute a strategy for discovering and securing new business within the Healthcare industry either locally, regionally and nationally.
• Identify new clients by researching and creating networking opportunities within the Healthcare industry
• Contact and stay in communication with decision makers within the Healthcare industry and identify their video conferencing needs
• Evangelize and promote AVer’s Pro AV products and solutions and innovative healthcare specific video technology solutions.
• Effectively listen and quickly identify any customer issues and bring resolve.
• Accurately and consistently track leads and clients within Salesforce.
• Review and analyze AVer’s competition and work to successfully position our products within the Healthcare industry.
• Collaborate with internal teams (e.g. Sales, Product Management, Technical support and Management) to strategize on effective ways to meet the company’s business goals

• Bachelor's Degree in business, marketing or a related field
• At least 5 years of experience working in the Healthcare industry or experience supporting Healthcare customers
• Exhibits excellent verbal and written communication skills
• Proven ability to close deals and meet goals
• Exceptional customer service and customer satisfaction skills
• Experience successfully penetrating new markets
• Ability to multi-task in a fast pace environment and manage time effectively
• Fluency using Microsoft Office Suite and Salesforce or similar a CRM
• Ability to travel 60% of time or more
• A Plus: Experience working with HCA (Hospital Corporation of America), CHS (Community Health Systems) and VHA (Veterans Health Administration)

The Regional Sales Manager will report to the Vice President of Sales. This role will be an integral part of AVer’s National Sales Team. The Regional Sales Manager will be responsible for developing and executing an aggressive net new customer acquisition campaign in the K-12 market, as well as retaining our current base of K-12 customers across a defined region of the US.

This person will need to demonstrate the ability to align new product and service offerings to the K-12 market. He/she will also be responsible for expanding relationships with customers and our Reseller/VAR network. This position requires the effective and successful management of an assigned territory and ability to develop, build, and maintain successful partnerships and relationships, and exceed revenue goals, all while delivering exceptional customer service to our Channel Partners and customers.

• Responsible for meeting and exceeding sales goals in the sales territory
• Respond to all sales correspondence, phone calls, and email inquiries regarding pricing, RFQ’s, and provide Reseller show or event support in a timely manner
• Lead virtual 1-on-1 meetings, Lunch & Learns, and other virtual activities to garner partner and end user mindshare
• Call on and sell AVer solutions and products to end user customers (In-Person, Virtual, and over the Phone)
• Manage existing Authorized Resellers in assigned territory and recruit and train new Reseller Partners as needed in assigned territory
• Assist with tracking and qualifying leads via phone, emails, and trade shows
• Attend Trade Shows and give On-Site Presentations/Demonstrations
• Develop new K-12 customers in assigned territory
• Manage and maintain existing accounts and grow new customer base
• Responsible for weekly and monthly reports, as well as forecasting
• Plan and conduct product trainings to Reseller Partners and make joint sales calls with Reseller Partners
• Conduct product presentations and product demonstrations to end user customers

• Strong knowledge and established relationships with K-12 End Users and Channel Partners
• 4+ year proven track record in K-12/SLED sales is required
• Channel Management knowledge is a plus
• Excellent customer satisfaction skills
• Experience in business development, negotiation, and closing business is a plus
• Computer proficient in Microsoft Word, Excel and PowerPoint
• Excellent presentation, verbal and written communication skills
• Detail oriented with strong follow-up and follow-through
• Great organizational skills and ability to multi-task
• Must be self-motivated, quick learner, enthusiastic, professional, and have a positive attitude
• Knowledge of selling to K-12, Higher Education, SMB, Reseller Channels is a plus
• Ability to travel 60% + of the time
• Bachelor’s Degree or equivalent

AVer is seeking a Technical Support Specialist that will be responsible for building and managing the people, process, infrastructure, and environment necessary to support a world class customer focused technical support and customer service organization. This position and associated team are responsible for managing customer facing technical programs including day-to-day customer service issues, phone support, service desk support, generate technical bulletins, and internal escalations. This is a hands-on leadership position that reports to our Technical Support Manager.

• Manage and structure daily operations of first level support for AVer’s North & South America business.
• Answer phone calls, emails, manage the technical support platform on a daily basis, and manage RMA/DOA cases.
• Establish, maintain, measure, and continuously improve the process, infrastructure, and environment to ensure efficient handling of normal and exceptional product incidents.
• Collaborate with sales, marketing, and PMs to continuously enhance the total customer experience of all AVer customers.
• Work closely with cross functional teams to manage incident flow throughout the lifecycle as ownership changes between support, development, sustaining, and quality assurance; and assist in rolling-out fixes when they become available.
• Ensure that critical accounts are handled expeditiously and appropriately to solve technical issue’s and to maintain or achieve customer satisfaction.
• Represent the customer post sales experience to all internal cross functional groups.
• Lead, mentor, attract, retain, and manage junior support staff to enable them to successfully accomplish their responsibilities.

• 4+ years’ experience working for a networking, ProAV or video communications company
• Experience with the ProAV field. Specifically experience with video systems, broadcasts, and streaming is a plus
• Thorough understanding of customer support operations, processes, and incident handling.
• AS in Computer Engineering (or equivalent Enterprise IT experience)
• Excellent written and verbal communication skills in English
• Excellent customer relationship skills
• Results-focused, team-oriented individual with a strong work ethic
• 3+ years’ experience working within a Call Center environment
• With customer satisfaction at the forefront of all actions, the tech support responds to the needs of the caller in a respectful, timely and concise manner, asks probing questions to identify concerns, being polite, well-spoken, calm, patient and presentable at all times.

• A/V technologies lingo (Anything video and audio related, etc.)
• Knowledge of USB camera’s, streaming cameras, or any IP PTZ enabled camera systems.
• Experts in Windows PC, Chromebook, MacBook systems as well as the associated Android, iPad tablets.
• Networking (IP, WAN) and security expertise.
• Knowledge of IP Networking including routing protocols and videoconferencing applications.
• Knowledge of more than one operating systems: Windows, Mac, Linux

AVer is seeking a passionate Project Manager for our SIU and OEM business unit with a successful track record of bringing products to the market and has experience to lead and launch AVer’s products and solutions.

As the Project Manager, you will be involved in many aspects of the product development cycle, including developing go-to-market product launch plans, training internal and external stakeholders, creating product messaging for marketing and sales, contribute thought leadership content for the marketing team, liaising with end-users to understand customer needs, preparing ongoing competitive analysis in different product categories and identifying product needs with HQ product management.

• Facilitate in sales and technical responsibility for growing new OEM accounts in the Americas; helping to meet or exceed design wins, quarterly, and annual sales and revenue targets.
• Use CRM to track, projects and accounts development.
• Ability to work with multiple management levels in targeted OEMs to drive AVer Integration design wins.
• Provide a high level of customer care including fast response to customer inquiries and communication of delivery dates.
• Manage the internal sales order processing function.
• Partner with Technical Solutions team and sales to scope new opportunities.
• Work with sales to develops go-to-market strategy to increase sales across the market for OEM / ODM solutions in the Americas.
• Travel to Trade Shows and Manufacturers to meet with in-person to help cultivate new OEM business.
• Develop strategic relationships with key customers.
• Update SKU, part numbers, and channel/reseller price and parts lists.

• Proven track record of successful technical product management activities in camera OEM accounts.
• Ability to creatively think and design new solutions and services for meeting and exceeding customer requirements.
• As a member of the OEM / ODM team, the ODM Project Manager creates and designs new collaboration solutions to support customer use case and potential sales
• Work with account executives, product managers and customer service to support sales and resolve technical issues.
• Ability to speak Mandarin would be beneficial but not required.
• Knowledge of video and audio-conferencing core technologies and specifications including certification requirements for Teams, Google Meet, and Zoom.
• Understanding of OS requirements for conferencing including Apple OS, Google Android, and Microsoft Windows.
• Understanding of various compliance standards for power, ADA, trade act, and environmental/energy standards.
• Ability to help create Market and Product requirements documentation for new OEM/ODM products.
• Understanding of SOC’s that can use collaboration technologies like the Qualcomm.
• Understanding USB, NDI, Dante, HDMI, and Ethernet cabling and standards for the transmission of video and audio.
• Ability to understand the complexity requirements and development resources required versus time to market for new products and revenue creation.
• Knowledge to support API’s for integration into web collaboration eco-systems using JSON and custom API’s.
• Ability to take highly technical requirements and convert to use cases and language that a business person can understand.

The Sr. Human Resource Generalist will help manage the daily functions of the Human Resource (HR) department including but not limited to recruiting/onboarding, administering benefits, leaves of absence, and enforcing company policies and practices.

This is a hands-on role that requires superior business acumen combined with Human Resource competencies in all facets, including deployment of corporate HR policies and procedures, training and development, performance management, employee relations, and employment law and compliance. The Sr. HR Generalist will partner with operations management, department heads, and executive leadership.

• Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.
• Provides a full range of human resources support.
• Assists the operational staff with day-to-day management of the Human Resources initiatives.
• Develops, facilitates, and implements all phases of the recruitment process.
• Facilitates the hiring of qualified job applicants for open positions; collaborates with departmental managers to understand skills and competencies required for openings.
• Identifies and implements efficient and effective recruiting methods and strategies based on the available role, industry standards, and the needs of the organization.
• Assists with job posting and advertisement processes.
• Screens applications and selects qualified candidates.
• Schedules interviews; oversees preparation of interview questions and other hiring and selection materials.
• Assists with the interview process, attending and conducting interviews with managers, directors, and other stakeholders.
• Collaborates with the hiring manager and/or other human resources staff during the offer process, identifying and recommending salary ranges, incentives, start dates, and other pertinent details.
• Implements and supports new hire onboarding, offboarding, and employee recognition programs in collaboration with other human resources staff.
• Performs routine tasks required to administer and execute human resources programs including but not limited to vendor management, reconciliation, benefits, leave of absence, disciplinary matters, disputes and investigations; performance/ talent management, recognition, and morale.
• Responsible for employee relations matters; recommending new approaches; policies and procedures that affect continual improvements in business objectives.
• Manages full cycle leave of absence process.
• Handles employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff.
• Reviews, tracks, and documents compliance with mandatory and non-mandatory training, continuing education.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, talent acquisition, and employment law.
• Manages companywide communications from the Human Resources Department.
• Implements, creates, and reviews Company policies.
• Partners closely with the executives and senior leadership of AVer to ensure alignment with corporate initiatives.
• Ensures compliance with federal, state, and local employment laws and regulations, and company policies.
• Performs other duties as assigned.

• Bachelors degree in Human Resources, Business Administration, or related field required.
• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to multi-task and perform in a fast-paced work environment with constantly changing priorities.
• Ability to act with integrity, professionalism, and confidentiality.
• Demonstrated ability to forge strong, trusting relationships with management, and teams.
• Strong internal/external employee focus; comfortable working in an environment which demands strong deliverables along with the ability to identify issues and develop appropriate solutions.
• Thorough knowledge of employment-related laws and regulations.
• Proficient with Microsoft Office Suite or related software.
• Proficiency with or the ability to quickly learn the organizations HRIS and talent management systems.
• Minimum of 7 years’ experience in all functional areas
• Minimum of 5 years’ experience in working Employee Relations matters of all sorts

• Paychex Experience
• PHR or SPHR Certification