Who we are
AVer is an award-winning provider of visual collaboration solutions that improve productivity and enrich lives. From accelerating learning in the classroom to improving campus security and increasing competitive advantage for business, AVer solutions leverage the power of visual communications to help people connect with one another to achieve great things. Our product portfolio includes Interactive Flat Panels, Document Cameras, PTZ Cameras, HD Video Conferencing solutions, as well as Sync and Charge Carts. We strive to provide industry leading service and support that exceeds our customer's expectations. We are deeply committed to our community and the environment and employ stringent green processes in all we do.
What sets AVer apart from the rest? We'll let our employees tell you
The AVer culture
Integrity, Customer Service, Teamwork, Dedication, Discipline, Passion and Innovation are all values identified to be paramount to the on-going success of AVer. These seven core values play an essential role in identifying who we are, what we stand for and the characteristics we look for in our team members. We are committed to creating a culture of excellence through our company values.
Do you have what it takes to join the AVer team?
AVer is an industry leader and offers an innovative, dynamic and fast-paced working environment. There is a strong emphasis on teamwork and our employees are very passionate about our products and dedicated to providing excellent customer service. Our company and our employees are also dedicated to maintaining the highest level of integrity with our business practices and are focused on environmental sustainability and community outreach. Our corporate citizen program gives our employees numerous opportunities to make a positive impact on our communities. In addition to an exciting work atmosphere, AVer offers a comprehensive benefits package to our employees. If you are interested in joining the AVer team, please send your resume to jobs.usa@AVer.com
Job openings
Administration
RMA & Warehouse Assistant
AVer Information Inc. is seeking a hardworking and responsible individual for our RMA and Warehouse position. This individual will be responsible for assisting the RMA department and perform the duties of some minor repairs as well as other job-related activities within our Operations Department. High attention to detail as well as excellent communication skills both written and verbal is essential for effective communication and success in this position.
Job Type: Full time
Location: In Office
- Conduct testing, minor repairs, and refurbishment of various products, including document cameras, charging carts, SIU, and ProAV cameras.
- Assist with the return process for evaluation/demo units and manage credit processes.
- Diagnose, troubleshoot, and resolve customer issues, ensuring timely repair or replacement of devices.
- Perform firmware updates and product burn-in procedures as needed.
- Accurately record and maintain RMA parts inventory.
- Organize and manage storage space by moving boxes and parts to accommodate new inventory.
- Conduct weekly inventory checks of buffer units and RMA parts.
- Process requests, prepare, pack, and ship RMA parts for end users.
- Maintain and update RMA device serial number records in SAP.
- Train and assist with coordinating the shipping and receiving of returned products with HQ.
- Support payment processing for freight bills, chargebacks, and write-offs.
- Collaborate with Tech Support, Shipping, and Finance Departments to streamline return processes.
- Assist in preparing and sending monthly RMA reports.
- Provide support to the Shipping Department with loading, unloading, and order fulfillment as needed.
- Support shipping with all K-12 needs, followed by assisting other business units as necessary.
- Utilize UPS/FedEx systems and freight carrier websites to create and manage outgoing shipments efficiently.
- Serial number scanning for all outgoing orders.
- Perform additional tasks as needed.
- Minimum of 1 years’ experience in a customer support / RMA repair role
- Minimum of a high school diploma or equivalent is required
- Detailed oriented with good organizational skills and the ability to multitask
- Cooperative team player with a positive attitude
- Knowledgeable in Word, Excel, Windows 7/10, Mac OS, and Knowledge using SAP is a plus
- Excellent written and verbal communication skills
- Self-motivated, a quick learner, enthusiastic and professional
Please apply at our online career portal here.
Founded in 2008, AVer is an award-winning provider of technology and video collaboration camera solutions that improve productivity, enrich learning and achieve great things. We strive to provide industry leading service and support that exceeds our customer's expectations. We are also deeply committed to our community, the environment and employ stringent green processes in all we do.
AVer Information is an equal opportunity employer and we provide employment opportunities to all employees and applicants. AVer does not tolerate discrimination or harassment based on gender, race, color, religion, age, mental or physical disability, medical condition, genetic information, sex, sexual orientation, gender identity and expression (LGBTQIA), national origin, marital or domestic partner status, veteran status, or any other characteristic protected under federal or state laws or local ordinances or regulations.
