“Excellent, patient help on the phone. Very little wait time, and support was willing to work with me to find a solution for a seemingly strange issue. (Audio worked, but camera was not detected). Turned out to be some issue with my laptop. Tried another laptop and it worked fine. Thanks for the friendly, HUMAN support!”

— Satisfied AVer Customer, Western Colorado University | Gunnison, CO 1/29/2020

“I was contacted immediately! Under these extreme circumstances with COVID19 your staff doesn't miss a beat!”

— Linda Roberts, Dr. Martin Luther King, Jr. Academy | Salinas, CA 3/19/2020

“What you can do with AVer document camera and the app leads right into the way testing is going to be for new Common Core Standards. I love the ability to annotate and edit, as it's so authentic for the kids to be able to put their own work up and see what corrections are needed, where they need to add, and to interact with it as a whole.”

— Kathy Schlief, Teacher, Campbell, CA

“It has been a wonderful experience working with AVer solutions. I presented our sales rep, Mike Hiller, with our situation and he was quick to respond with a solution. I found AVer's tech support to be very insightful and was always just a phone call away...”

— J. Todd Chicchirichi, Technology Resource Faciliator, Head Technologist, Jefferson County Schools

“AVer provided us with a great turn-key solution to our VC needs. We wanted 'quality' and 'ease of use'. We received both with our AVer HVC 310 VC system. Customer support was above expectations. They answered questions directly, and provided all the follow up we needed. Great company!”

— Chris Oar Owner, Outback Media

AVer's commitment to quality and customers' satisfaction are unsurpassed and so is our Customer and Technical Support Department. AVer's trained staff has worked with a myriad of satisfied customers throughout the years. As our ultimate goal of providing unsurpassed service, AVer provides an abundance of support information online, however if issues cannot be solved through these resources we have many contact methods to allow you to work with an AVer representative directly. Live support is available Monday through Friday between 8:30am and 5:00pm Pacific Standard Time.

If you reside in the United States or Canada, your inquiry will be answered in the order of which it was received. For other locations, please click here to visit our Global website to find the office nearest you.

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For RMA and Shipment, please see the following fax info and ship to the following location:USA Office Location
44061 Nobel Drive, Fremont, CA 94538
Fax for RMA: 1 (408) 263-3822

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